I want all customers to be happy with their order! If you have a specific question that does not fall within this policy, please contact me here or just email me at firstname.lastname@example.org.
Once an order has been printed and shipped, I can no longer cancel it.
If your order is damaged in the mail or during manufacturing, I ask that you provide a photo of the damaged product and I will then see that you receive a replacement.
Refunds are made on a case-by-case basis, but generally, products that have been kept for longer than 21 days may not be returned or refunded.
Similarly, I am not responsible for orders that do not arrive on time for a specific occasion/holiday, products that are accidentally ordered/now unwanted, or spelling errors made by the customer.
I am also not responsible for shipping addresses provided in error.
Regardless of the above policies, I will do what I can to help fix these issues at minimum expense. Just reach out with your issue here by replying to your order emails, or contacting me here.
I take responsibility for your satisfaction when you trust me with your order, and will make exceptions within reason!